Returns and Terms

Customer Service


 

For questions about specific products or about your order, please email us at ShopLunaandLuz@gmail.com and include your order number in the subject line. 

All orders placed Monday-Friday (excluding holidays) before 2PM MT will begin processing that day and ship within 2 business days, pending item availability and credit card verification. Orders placed after 2PM MT will begin processing the next business day. Orders placed on Friday after 2PM MT will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays.

Order processing cut-off times are provided as guidelines only, and do not take into account possible delays caused by item availability and payment verification. 

If you have any concern at all that your package will not make it on time please email us at ShopLunaandLuz@gmail.com before placing your order.

Year-Round Shipping Rates and Methods

Luna and Luz utilizes USPS and UPS for all domestic orders. Please select your preferred shipping method at checkout based on the timeframe your order is needed. 

 All shipments valued over $400 will require signature upon delivery. Luna and Luz will not assume the risk of loss and title for merchandise for any orders that opt for no signature requirement at checkout.

Tracking your order

Upon completion of your order, you will receive a shipment confirmation email, which will include a link that will direct you to updated tracking information.

International Shipping

Luna and Luz is not set up to ship international orders at this time. If you are intersted in ordering, please email us at ShopLunaandLuz@gmail.com. We will come up with a solution for you.

Online Return Policy

If for any reason you are not happy with your purchase, we will accept returns or exchanges on items that were purchased at full price and that are returned in their original unused condition with all tags intact. 

Return/Exchange Policy
Purchases are eligible for return, store credit or exchange on full price items purchased within 14 days. 

We do not accept returns on sunglasses, apothecary, beauty, intimates, and swimwear.

Please email ShopLunaandLuz@gmail.com within 14 days of receiving your order to be issued return instructions. Returns must be postmarked within 14 days of purchase to be eligible for return/exchange. 

Clients are responsible for their return shipping costs and any incurred import duties/taxes or customs charges on the package (on both original and return shipments) if opting for a monetary refund or store credit. Please note that original shipping costs are non-refundable. If there was a mistake on the part of Luna and Luz, or in the case that the item received is defected/damaged, shipping costs for delivery and return will be compensated.

Please mail your return with the original receipt to the following address:

Luna and Luz

ATTN: Returns

Order #__________

829 Silver Ave. SW

Albuquerque, NM 87102

Upon acceptance of the return package, refunds/merchandise credits will be processed within 5 business days, at which time you will be notified by email. Please allow 5-7 business days for your refund to post to your account statement. Refunds will be given in the original method of payment.

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.

In the case that the client returning the item is not the original purchaser, store credit can be given in the amount of the original purchase price not including shipping. When requesting to return, please specify that you would like store credit.

Returns on Sale Items

All items purchased on sale or with a promotional code are considered final sale. Items will not be eligible for return/exchange or store credit.

Discount Codes & Temporary Promotions

Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discount applied before shipping, handling, and tax. Some exclusions may apply.

Price Adjustment Policy

Mohawk General Store offers a price adjustment policy for sale items that are purchased within 3 days prior to start date of sale. This does not apply to temporary promotions. Adjustments must be claimed within 3 days of sale start date. Please note that the exact style and size must be available for purchase when your request is made. We are unable to offer price adjustments to items that were originally purchased on sale or with a promotional code or on items that are temporarily reduced in price.

Sale price adjustments will be returned in the form of online store credit only.